Frequently Asked Questions (FAQs):

Q: What plan should I choose?
A: Both the Monthly and Yearly plans have all the features – the only difference is whether you prefer to pay monthly or yearly. The yearly and 3-year saver plans have free setup (a $199 savings) and they also have a price break compared to the monthly plan. About 80% of our users choose the 1 year saver plan.  ALL PLANS qualify for our current special for new accounts which is 25 FREE concise adult DISC profiles (a $323 retail value).

Q: Can I change plans after I get started?
A: Yes. You can change plans. Setup costs are non-refundable.

Q: Can I see a sample branded report?
A: Sure! Click here to see a sample of the 50-page Extended Adult Version – and be sure to try out the navigation menu that will show up on the left-hand side of the report.

Q: Do I need a website to use the service?
A: No, a website is not required. We provide a “portal” link for you that you can use as your main assessment page. Users will view their reports at a service website – personalityservice.com.  If you do have a website, then we provide the code for you to place these resources on your site if you wish.

Q: How do I put my logo, cover graphic and contact information on my branded report?
A: After you sign up, we will provide a link to a setup form. You will be able to setup an account, upload your logo, your cover page graphic and enter your contact information. We can help you if you need assistance.

Q: How long does it take to get my branded reports setup?
A: It takes 1 business day in most cases. After you fill out the initial setup form, we go through your account and finish the setup and final configuration. We will test your settings to make sure that everything is working fine.

Q: Why is there a setup / activation charge of $199?
A: Keep in mind that the setup fee is only on the monthly plan (not the annual or 3-year saver plans). The setup/ activation charge helps to cover our time and expense to finish your account setup and test it. It also helps cover our time and expense to provide “jump start” phone service. Yes, that means that we provide live phone support to help make sure everything goes smoothly for you. Others charge upwards of $750 to $1500 as a setup fee. We did not think that was necessary, but we also needed to charge something to cover our costs.

Q: Can I make money with this service?
A: Yes! You can offer your reports for sale either by retail sales online or business-to-business. If you choose to sell retail online, then you are required to offer your reports at the suggested retail price. If you sell the reports business-to-business, then you can choose your own resale price. Either way, you can earn a profit on the margin. Many people offer a value-added service where a personality profile report is just part of a package. In that case, you can bill your clients any way you wish while obtaining your branded reports online at wholesale as you need them. So, for example, you may offer a consulting service package that includes a personality report for $295. In that case, the charge for the personality report is not itemized – it just become part of your value-added package.

Q: What is my wholesale price / commission rate?
A: It  will either be 25% or 40%. The standard wholesale rate is 25% off of retail. * Personality Insights Institute graduates get an EXTRA 15% discount which is 40% off. The same numbers apply to the payment of commissions on sales sold through your account at retail. We have a lot of people tell us that they are already familiar with the DISC system and they would like to use our service. Our goal at Personality Insights, Inc. is to be easy to work with. We believe that we offer the best training in the world when it comes to the DISC Model of Human Behavior. We are willing to let individuals start using this service with the anticipation that users will see the value of attending one of our training programs to better equip themselves and to better help his or her customers or clients! Again, graduates of our DISC Certification will receive a 40% off wholesale price, and non-graduates will receive a 25% off wholesale price.

Q: What is the unsubscribe and resubscribe Policy:
A: You may unsubscribe from the service at any time. You can also restart the service anytime for only $99. Setup and activation charges are non-refundable. A prorated refund will be given on annual plans only.

Q: Can I change my logo later on?
A: Yes! You can change your logo anytime by logging into your “Resource Center”

Q: How does the e-Commerce feature work?
A: We provide simple links for you to use. We have our own merchant account and we provide buy buttons that you can use to sell your branded reports online. The entire transaction is automated. Access codes are delivered automatically. The money goes into our account. If the order was placed at retail, then we will pay you a commission on the order. If the order was placed by you at wholesale, then the transaction does not qualify for commission. Commissions are paid out at the beginning of each month.

Q: I already have an online store and merchant account, so can I use my own store?
A: Yes you can. In that case, you would need to manually fulfill orders by emailing access codes to your clients after they order. You can either keep a stock of access codes on hand from which to draw on, or you can order the access codes you need at wholesale as you need them. If you have the capability of automating the delivery of your pre-purchased access codes, then that is fine. Otherwise, our e-Commerce package has the automation built-in already to send access codes immediately after an order is placed.

Q: I want to sell service packages that include consulting plus personality profiles. Can I do that?
A: Yes you can. You may want to sell a value-added package a higher price than just the profiles. That is a common practice. For example, you might offer a Leadership DISC report plus 2 hours of consulting for $299. You could just use your own solution to provide buy buttons in any way you choose in that case. Thus, you would not need the e-commerce option (the Professional Plan). You might consider using something simple like PayPal to create the buy buttons. That would allow for a scenario such as this:

• Your client would buy your special the package (services plus profiles) for any price you set
• PayPal would notify you of the purchase and the money would go directly into your PayPal account.
• You would follow up by sending your client an email which would include instructions on how to proceed. The instructions could include an access code and link to take the online DISC assessment (at your branded start page that is provided through the service). You would be able to buy access codes at wholesale as needed to fulfill your orders.

You can see that this scenario requires that you be involved in the follow up process, but then you can tailor it however you like. You can even automate the process if you are technically savvy or you can get someone to help you setup a system to automate the process.

Q: Who owns the rights to the content and graphics in the branded reports?
A: All content is property of Personality Insights, Inc. and DiscoveryReport.com. Some graphics that we use are licensed to us. However, in no circumstance will the content of the branded reports become your property, nor should that be implied. You are simply using our service to provide our content to your clients with your branding. Appropriate copyright notation is provided in the reports to indicate that the content is, in fact, subject to copyright laws.

Q: Are the teen and child personality reports included as part of this service.
A: Yes they are. The teen concise and extended versions are available. The child concise version is also available.

Q: I don’t really care about the branding part of this service, but I am looking for a way to save money on personality profiles. Why should I use this service?
A: If your company already uses personality profiles, then this service is likely to give you 1)  superior personality reports 2) better wholesale pricing and 3) an easier way to procure and administer your profiles. We would be happy to talk with you about it. You can reach us at (770) 509-7113.

Q: What languages do you support?
A: We have versions English, French and Spanish. If you need personality profiles in another language, please contact us.

Choose a Branded DISC Profile Service Plan OR feel free to contact us!